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 Support

& Maintenance

 

 

 

 

Following the implementation of network infrastructure, Eding Telecom performs routine maintenance, upgrades, optimization and other necessary services in order to maintain a quality of the network and other systems. Post implementation maintenance services are divided as follows:

 
 

 

In addition, Eding Telecom guarantees 24 hours technical support for all deployed systems, which includes following:

  • Dispatch and repair
  • Remote troubleshooting, control and management

For all voice systems still in testing phase (Siemens Hicom and HiPath systems) technical support includes following:

  • Functionality testing
  • Remote error removal and software adjustments
  • Simulation and detection of errors and failures
  • Get to know the system and its components